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Terms and Conditions
About Us Affinity Garden Spas & Hot Tubs are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at andy@affinityspas.co.uk.
Our Contact details:
Affinity Garden Spas & Hot Tubs
Unit 2 Davies Road, Four Pools Industrial Estate, Evesham, WR11 1FN United Kingdom
Phone: (01386) 442624
Fax: (01386) 442770
Email: andy@affinityspas.co.uk
855 036231
Making A Purchase Making a purchase could not be easier. Just browse our Catalogue, and click on any items that you wish to buy and put them into your shopping basket. After you have finished your selection, click on "Checkout" and you will be asked for a few details that we need to be able to satisfy the order.
We accept credit card payment. We are currently only accepting orders from the UK.
We accept Visa and Mastercard. You may send your credit card information via phone, fax, snail mail or over the Internet.
£50 Affinity Garden Spas & Hot Tubs Gift Voucher
This voucher cannot be used in conjunction with any other offer and cannot be exchanged for cash.
Offer is not transferrable and is only awarded to original recipient.
There is a standard shipping charge of £10 on all orders of £50 and under, for orders placed on www.spasupplies.co.uk. All orders exceeding £50 will be entitled to free shipping.
Shipping And Handling There will be a standard carriage fee of £10 (Inclusive of VAT) for the delivery of all orders up to the value of £50. Any persons making purchases for over £50 will receive free delivery of their goods.
Delivery Schedule Here at Spa Supplies we endeavour to process your order as quickly as possible and get your order from 'the store to your door' within 24 hours of ordering*. Orders placed after 1.00pm may be carried over to the following day.
* Terms exclude certain zones and Isles in the UK - contact us for details.
Back Orders In the unlikely event that we do not have the product you require in stock, a 'Back Order' procedure will be used. Your product will then be forwarded to you as soon as possible at no further carriage charge. If the item is out of stock for more than 14 days the cost of that item will be refunded to you and you will be informed at a later date of it's arrival.
Tax Charges For orders made from the UK 17.5% VAT is added.
Credit Card Security All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Guarantee Each product carries it's own guarantee. Our 'Returns Policy' states that if you are dissatisfied with any product you receive you need to return the product, with a covering letter, within 10 days of purchase and we will perform a satisfactory assessment. Once the assessment has been performed a refund or replacement item will be sent to you accordingly.
Reaching Us If you need to reach us, please email us on andy@affinityspas.co.uk, alternatively, you can call on (01386) 442624 (International +44 (01386) 442624) or fax us on (01386) 442770 or write to us at Unit 2 Davies Road, Four Pools Industrial Estate, Evesham, WR11 1FN United Kingdom
Privacy Policy Affinity Garden Spas & Hot Tubs do not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
Returns Policy Spa Supplies will always honour the The Consumer Protection (Distance Selling) Regulations 2000
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